Terms And Conditions
1. General Provisions
GotoAlmaty.com ("we," "us," or "our") provides travel services, including guided tours, excursions, and accommodation rentals. By accessing our website and using our services, you agree to comply with these Terms and Conditions.
2. Services
We offer a variety of travel-related services, including but not limited to:
- Guided tours and excursions
- Cultural experiences
- Accommodation rentals
- Event bookings
All services are subject to availability, and we reserve the right to modify, cancel, or refuse service at our discretion.
3. Booking and Payment
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Customers must provide accurate information when making a booking.
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Payments must be made in full at the time of booking unless otherwise specified.
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We accept payments via credit/debit cards and other specified methods.
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Prices are subject to change without prior notice.
4. Cancellations and Refunds
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Cancellations must be made in writing via email.
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Refund policies vary by service and will be stated at the time of booking.
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We are not responsible for cancellations due to force majeure, such as natural disasters or governmental restrictions.
5. Customer Responsibilities
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Customers must adhere to local laws and regulations.
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Customers are responsible for their own travel insurance.
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We are not liable for personal injuries, loss, or damage to personal property.
6. Liability Disclaimer
- We act as an intermediary between customers and service providers (hotels, guides, transport companies, etc.).
- We are not responsible for any service provider’s actions, delays, or failures.
- Customers participate in activities at their own risk.
7. Privacy Policy
We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in the policy.
8. Intellectual Property
All content on GotoAlmaty.com, including text, images, and branding, is the property of GotoAlmaty and may not be used without permission.
9. Dispute Resolution
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Any disputes arising from these Terms shall be governed by the laws of the Republic of Kazakhstan.
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Disputes will be resolved through negotiations, and if unsuccessful, in the courts of Kazakhstan.
10. Amendments
We reserve the right to modify these Terms at any time. Changes take effect upon publication on our website.
For inquiries, contact us at: team@gotoalmaty.com
Privacy Statement
1. Information We Collect
We collect the following types of personal data when you use our services:
- Name, email, and contact details
- Payment information (processed securely via third-party payment providers)
- Booking history and preferences
- Any additional information provided when contacting us
2. How We Use Your Information We use your personal data for the following purposes:
- Processing bookings and payments
- Providing customer support
- Sending booking confirmations and service updates
- Improving our services and user experience
- Complying with legal requirements
3. Data Sharing We do not sell or rent your personal data. However, we may share information with:
- Service providers (hotels, tour operators, transport companies) necessary for fulfilling your booking
- Legal authorities if required by law
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We take appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
6. Updates to This Policy We may update this Privacy Statement from time to time. Changes will take effect upon publication on our website.
For any questions, please contact us at: team@gotoalmaty.com.
